Thank you for visiting vanillabeige.com. Your experience and privacy are important to us. We, therefore (Symbiation Pte Ltd) acknowledge and are committed to protecting your privacy, as well as that of other third parties who provide personal information to us. In addition, we are committed to giving you the best experience when reading our content or purchasing products from our website.
This privacy policy has been created to answer questions for those who are worried about how their personal data is used online. In this privacy policy we will share how we collect, use, protect or otherwise handle your personal information on / via our website and / or other communication channels.
What personal information do we collect when you purchase a product?
When you order a product from our website we ask for your name, email address, delivery address, phone number, credit card details and potentially other information to successfully confirm and deliver your order.
What personal information do we collect when you want to be added to our database to receive our weekly newsletter or other digital content?
When you express your interest to receive our newsletter, other digital products or information from our website, we ask for your name and email address and potentially other information to successfully add you to our database and deliver the content you expect.
When do we collect information?
We ask for your information when you purchase a product, register into our database, fill in a form or respond to a survey among others.
How do we use your information?
We may use the information we collect from you to improve and personalise your experience on our website with your next visit. To show or highlight products you might be interested in and to improve our website in general. We can also use it potentially to develop campaigns, contests, reviews or surveys either to share with you or to share with customers like you. Lastly we use your information to quickly process your purchases, follow up afterwards and / or ask for reviews of our products.
How do we protect your information?
We do our utmost best to protect your information by only working with reputable partners and suppliers who have the highest security standards. Both for database management as well as payment gateways.
Your personal information is stored and saved in a password protected environment and only accessible by a limited number of people.
Do we use ‘cookies’?
Yes we do! Cookies are small files that are stored on your computer through your web browser (if you allow it to do so) which enables us to recognize it if you visit us multiple times, or are looking for similar products. We use cookies to better serve you when you come back to our site, show you products that we think you’lll be interested in and make the check-out process smoother if you purchase multiple times.
You can choose to let your computer warn you if cookies are sent or you can choose to turn off all cookies via your browser settings.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your personal information
How you can change your information stored with us.
Just email us on hello@vanillabeige.com and we will update your data immediately.
You can also ask for your information to be removed at any time by emailing us.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email usage and establishes requirements for commercial messages. It gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
Why do we collect your email address?
Email is our primary form of communication. We will send interesting content, order confirmations, new product launches, event invites, other news and highlights or requests for feedback, participation in surveys or other requests all via email.
At any time you can opt-out of these emails and be removed from our database.
We promise not to send any false or misleading emails and if we send 3rdparty or partner advertisements we will clearly identify this as advertising. Each email will include our physical address and include clear links to unsubscribe or change email preferences, which we will honour or update quickly.
Personal Data Protection Legislation Requirements in Singapore (PDPA)
On 2 January 2013, the PDPC commenced its operations to administer and enforce the Personal Data Protection Act in Singapore. The PDPA is a data protection law that sets out standards governing the collection, use, disclosure and care of personal data for Singapore specifically.
General Data Protection in Europe (GDPR)
The General Data Protection Regulation is a European Union legislation that sets out standards for organisations that process the personal data of EU individuals. The GDPR was approved by EU Parliament on 14 April 2016 and came into effect on 25th May 2018.
What does this mean for Singapore companies?
All Singapore companies need to comply with PDPA and designate a Data Protection Officer within the company. The GDPR act applies globally and is therefore applicable for Singapore companies as well when dealing with the personal data of EU individuals.
What are the fines or penalties?
Not complying with PDPA or GDPR can result in big fines.
When was your Privacy Policy last updated?
We updated our privacy policy on 11 June 2019.